Last updated: March 01, 2023
Introduction
Welcome to True Island! We’re excited that you’ve chosen to shop with us. Please take the time to read these Terms & Conditions carefully before using our website, mobile applications, or any other services we provide.
By accessing our website, using our mobile apps, or otherwise using any of our services, you agree to be bound by these Terms. If you do not accept all of these Terms, you may not use our services. We may update these Terms from time to time, so please check back regularly to keep informed of any changes.
Definitions
“True Island”, “Us”, “We”, or “Our” refers to the owner of the website whose office is registered at 123 Main St, Anytown, USA.
“You” or “Your” refers to you, the person accessing this website, mobile apps, and using our services.
“Website” refers to TrueIsland.shop and any successor website, and related web-based applications.
“Service” refers to any or all products/services provided by True Island.
“Product” refers to any tangible or intangible item sold by True Island through this website or other approved channels.
Your Account
To use certain features or services offered on our website, you may be required to register for a user account. By registering, you agree to provide accurate and up to date information about yourself. Failure to provide accurate, complete, and up-to-date information may result in the suspension or termination of your account.
You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your user account. Please notify us immediately if you suspect any unauthorized use of your account.
Users must be 18 years or older to open an account and purchase products. By using our services, you affirm that you are at least 18 years old.
Shipping & Delivery
Shipping and delivery timelines displayed on our website are estimates only. Although we strive to ship and deliver items promptly, shipping timelines are not guaranteed. We will make reasonable efforts to process, ship, and deliver your order according to the provided timeframes. In any case, we are not liable for any losses, damages, or expenses caused by delayed shipment or delivery.
For domestic orders, we generally ship within 1-3 business days after receipt of payment. International orders may take 2-4 weeks for delivery. Customers are responsible for all applicable duties, tariffs, taxes, and fees for their orders. We endeavor to display accurate product images, descriptions, pricing, taxes and fees, and shipping charges on our website. However, we cannot guarantee that such information will always be error-free. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update pricing or product information at any time without prior notice.
Returns & Refunds
If you are not completely satisfied with your purchase, most items can be returned within 30 days of delivery for a full refund of the product purchase price, minus shipping & handling fees. Customized, perishable, and hygiene items cannot be returned.
To be eligible for a return, items must be in new, unused, unopened condition with all original tags and labels attached. To start a return, please email us at [email protected]. We will provide instructions and arrange for pickup/return shipping of the item(s).
Refunds are generally issued within 3-5 business days after we receive the returned item. Refunds will be issued in the original form of payment.
Pricing and Inventory
Prices and availability of products listed on our website are subject to change without notice. Errors may occur with respect to the price, item description, or images displayed. In the event a product is listed at an incorrect price due to an error, we shall have the right to refuse or cancel any orders placed for that product at the incorrect price. If your order is canceled for this reason, we will issue a refund to the original form of payment.
We reserve the right to discontinue or change specifications of our products at any time without notice. We are not liable for any inaccuracies, errors or omissions on our website.
Ownership of Intellectual Property
All content included on this site, including but not limited to text, graphics, logos, icons, images, video and audio clips, downloads, data compilations, and software is the property of True Island or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of True Island and protected by U.S. and international copyright laws.
User Content
We may, in our sole discretion, permit users to post content on our website, including but not limited to reviews, comments, and other contributions. By posting content, you represent that you own the rights to distribute the content, that it does not violate any law or infringe any third party rights, and that we may reproduce, distribute, publish, and display the content without any obligation to compensate you.
You agree that any content you post may be used by us in any manner and for any purpose, including commercial purposes, without attribution or compensation. We have no obligation to host, display, or distribute any user content. We may edit, remove, or refuse to post your submissions for any reason in our sole discretion.
Prohibited Uses of Our Services
You agree not to use our website or services in any way that:
- Infringes the intellectual property, privacy, or other rights of any person or entity
- Violates any law or regulation, including export control laws
- Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene or otherwise objectionable
- Contains viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any software or hardware
Warranty Disclaimers
Our website and services are provided “as is” without warranty of any kind. We disclaim any and all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information given by us shall create any warranty.
We do not warrant that our website or services will meet your needs or expectations, be secure, uninterrupted, timely, accurate, or error-free. We make no warranties for products sold through us. Any product warranties are provided solely by the product manufacturer/seller.
Limitations of Liability
True Island shall not be liable for any damages whatsoever, including indirect, incidental, special, punitive, or consequential damages, including lost profits, arising from or related to the use of this website and/or any service.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless True Island, its officers, directors, employees, agents, vendors, and suppliers from and against any claims, actions, demands, damages, costs, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of our website or services, your violations of any law or the rights of a third party, or any user content you provide.
Privacy
Please refer to our Privacy Policy for information about how we collect, use, and disclose personal information.
Changes to These Terms
We may revise these Terms at any time by updating this page. Your continued use of our website or services after a change has been posted constitutes your acceptance of the changes. Please check this page periodically for updates.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the State of California and the United States, without regard to conflicts of law provisions. Any disputes arising from these Terms must be resolved in Alameda County, California court.
Severability
If any provision of these Terms is unlawful, void, or unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Contact Us
Please feel free to contact us at anytime with questions or concerns regarding these Terms and Conditions. You may contact us at:
True Island
123 Main St
Anytown, CA 12345
Email: [email protected]
Phone: +1-555-123-4567
Thank you for being a True Island customer!